How can I edit after I have placed my order?

We want to make sure you have the opportunity to double-check the map details you entered. After you place your order, you will receive a confirmation email with details of what you ordered. You have 24 hours to edit yourself before your order goes to print and quality control, but only 4 hours to edit for express orders. Orders are submitted automatically to the print queue when the timeframe has elapsed. It will be too late to edit if you approve your order for processing before these times elapse. If you manually submit your order during these timeframes the product will automatically go into production, so it will also be too late to edit your order. A processing fee may apply in this case. If you approved the order for processing and still need to edit please email [email protected] and customer service will help to send a payment request for the processing fee to pull the order in the processing stage.

If you find that you need to change any details on your Star Map within the allotted timeframes, and if you haven't already approved your order for processing, you can click on the link in the email which will take you to the edit page of your map, and from there you can make any change you need.

If you want to edit the location address you can do that by clicking on the 'Advanced Options' button on the create page and adding or editing out anything you want.

If you need emojis, a foreign language, or if you need the text on your Title to be longer than 200 characters, then we can manually edit the print for you. In this case, hold the order with the hold button in your order confirmation email, send us an email to [email protected] with your order number and edit request as soon as you have placed your order and we will do our best to fulfill it for you. Again you need to send the email within the allotted time of 24 hours for free or standard shipping and 4 hours for express shipping, if you haven't already approved the order for processing.

Any other special formatting request needs to be emailed to us as above, immediately after placing your order. In this case, you will need to hold the order with the hold op[tion in your order confirmation email with a note asking what you want.

Hope this helps!