You'll receive a tracking code by email once your order has been printed and quality-checked, and it can take up to 1 business day to update for US orders or up to 3 business days for Canadian orders.
Why is my Tracking Code Not Working?
We rely on our shipping partners to update tracking at each step of the journey.
Once your order has been printed and quality checked, a tracking code is generated. It can take 1 business day to update for US orders and up to 3 business days for Canadian orders.
My tracking code hasn't updated in days
This is common. Tracking sometimes shows no movement for a long period, then updates all at once when close to delivery. For international orders, customs clearance can take several days and will delay the estimated arrival time — unfortunately we have no control over this.
My order is marked as delivered but hasn't arrived
In most cases this means the carrier has loaded it onto the van for delivery. Please allow 1–2 business days for it to physically arrive. If you were out, it's worth checking with a neighbour or around your property, as carriers sometimes leave packages in sheltered spots. The vast majority of orders in this situation turn up within a day or two.
Once an order has shipped we're unable to contact the carrier on your behalf, but you can reach out to them directly using your tracking number.
Please check our delivery estimates here
If your order still hasn't arrived after a few business days, email us at help@thenightsky.com with your order number and we'll do our best to help.
In the USA we use USPS for standard shipping UPS, FedEx, or DHL for express shipping
In Canada, we use Canada Post for Standard shipping, and UPS or DHL for Express
In the UK we use Royal Mail for Standard shipping and DPD for Express
For EU and worldwide standard shipping, we use Landmark, and the destination country postal service for the last leg of delivery.
In Australia, we use Australia Post for both Standard and Express shipping
International Tracking Codes:
For countries outside of the US, UK, and Australia we ship from the UK. For standard shipping, once the package has left the UK it is usually passed to a partner carrier in the local country after it has passed through security customs in that country. Sometimes it can take several days to get through customs. As soon as it has been passed through customs there is usually more information about your order on the partner link(local postal service). To access further information on your order enter your racking code number into the partner site in the corresponding country.
Examples of partner carriers & Countries for standard post:
Germany: Standard Shipping: DHL, Express Shipping: DPD
Ireland: Standard Shipping: An Post, Express Shipping: DPD
France: Standard Shipping: La Poste, Express Shipping: DPD
Netherlands: Standard Shipping: PoistNL, Express Shipping: DPD
Italy: Standard Shipping: Poste IT, Express Shipping: DPD
Belgium: Standard Shipping: BPoste, Express Shipping: DPD
Austria: Standard Shipping: Post AG, Express Shipping: DPD
Spain: Standard Shipping: Correos, Express Shipping: DPD
For Jewellery:
Our Jewelry workshop is in Dublin Ireland and all jewelry is shipped from there. The same applies to the destination country's delivery partners.
Standard ships with An Post, and express ships with UPS, Fedex or DHL depending on the destination.
For all other partner sites contact help@thenightsky.com and we will do our best to get further information for you.