Damaged in transit
Contact help@thenightsky.com within 30 days with photos of the damage and packaging.
Include your order number and clear photos showing the product/material received.
The support team will review your claim and determine eligibility for a replacement or refund based on the evidence provided and the terms of the return/claims policy.
Not satisfied with your purchase
Contact help@thenightsky.com first
Return within 30 days of delivery for a refund
Include your order ID or proof of purchase
You pay return shipping
Verify your order confirmation to ensure the product matches what was purchased before contacting support.
What's NOT covered
Customer errors (wrong size, colour, format, product, etc.)
Orders for canceled events
Partial returns
Incomplete/incorrect shipping addresses (we will re-ship for a fee instead)
Digital files (nonrefundable)
Gift cards (no refunds or exchanges, no cash value)
Jewelry
Same 30-day return window if you're unhappy
Bottom line: For any issues, email help@thenightsky.com first and they'll help sort it out.