Returns (within 30 days of delivery)
Return the item within 30 days to get a refund
Include your order ID or proof of purchase
You pay return shipping
Damaged in transit
Contact [email protected] within 30 days with photos of the damage and packaging
We will replace or refund
Not satisfied with your purchase
Return within 30 days of delivery for a refund
Contact [email protected] first
What's NOT covered
Customer errors (wrong size, colour, format, product, etc.)
Orders for canceled events
Partial returns
Incomplete/incorrect shipping addresses (we will re-ship for a fee instead)
Digital files (nonrefundable)
Gift cards (no refunds or exchanges, no cash value)
Jewelry
Same 30-day return window if you're unhappy
Bottom line: For any issues, email [email protected] first and they'll help sort it out.