Once your order has been printed you will receive an email with your tracking code. This means that your print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18 hours for your package to be collected.
Most tracking codes will not update until they have reached their first destination point - which is usually a sorting center. Depending on where you are located this can take up to 3 days to update. Sometimes a tracking code will miss an update as updating the tracking code is reliant on the person at the sorting center to mark it as updated.
In the USA we use USPS for standard shipping UPS, FedEx, or DHL for express shipping
In Canada, we use Canada Post for Standard shipping, and UPS or DHL for Express
In the UK we use Royal Mail for Standard shipping and DPD for Express
For EU and worldwide standard shipping, we use Landmark, and the destination country postal service for the last leg of delivery.
In Australia, we use Australia Post for both Standard and Express shipping
International Tracking Codes:
For countries outside of the US, UK, and Australia we ship from the UK. For standard shipping, once the package has left the UK it is usually passed to a partner carrier in the local country after it has passed through security customs in that country. Sometimes it can take several days to get through customs. As soon as it has been passed through customs there is usually more information about your order on the partner link(local postal service). To access further information on your order enter your racking code number into the partner site in the corresponding country.
Examples of partner carriers & Countries for standard post:
Germany: Standard Shipping: DHL, Express Shipping: DPD
Ireland: Standard Shipping: An Post, Express Shipping: DPD
France: Standard Shipping: La Poste, Express Shipping: DPD
Netherlands: Standard Shipping: PoistNL, Express Shipping: DPD
Italy: Standard Shipping: Poste IT, Express Shipping: DPD
Belgium: Standard Shipping: BPoste, Express Shipping: DPD
Austria: Standard Shipping: Post AG, Express Shipping: DPD
Spain: Standard Shipping: Correos, Express Shipping: DPD
For Jewellery:
Our Jewelry workshop is in Dublin Ireland and all jewelry is shipped from there. The same applies to the destination country's delivery partners.
Standard ships with An Post, and express ships with UPS, Fedex or DHL depending on the destination.
For all other partner sites contact [email protected] and we will do our best to get further information for you.