Night Sky Support logo
Night Sky Support logo

All articles


Articles Related to Shipping

Prints, Framed Prints & Canvas Shipping Times

All time estimates are from Order to Delivery

APO & FPO Shipping Addresses

Shipments going to an APO or FPO address must be ordered on USA shop and shipped via USPS. The time in transit will vary depending on the location of the military base.USPS First – 10-20 business daysUSPS Priority – 6-10 business daysInternational Sh

Why is my Tracking Code Not Working?

....Is it here yet?We rely heavily on our shipping partners to update the tracking code of your order.As a process - once your order has been printed and checked for quality - a tracking code is generated. This tells the carrier that the print is rea

Delivered but not at the door

My print has been marked delivered but is not here:Most of the time with this issue the carrier has marked it as delivered as it has been put in the van for delivery to your property. Give it another one/two business days for it to be physically deli

Returned To Sender By Carrier

Sometimes we find that a customer inadvertently enters an incorrect or incomplete shipping address when placing the order. In that case the package fails to be delivered and is returned to sender by the carrier. Packages are also returned to sender i

Tracking Codes

Once your order has been printed you will receive an email with your tracking code. This means that your print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18

Pendants & Bracelets Shipping Times

The shipping times for Pendant orders are as follows:USA:Standard shipping - 8 top 12 business days with tracking - free shippingExpress shipping - 7 to 9 business days with tracking $30.Canada:Express shipping is the only option - 6 to 8 business da

Powered by