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Night Sky Support

Help and information on your Night Sky order.

The Night Sky Support Center

Prints, Framed Prints & Canvas Shipping Times

APO & FPO Shipping Addresses

Why is my Tracking Code Not Working?

Delivered but not at the door

Returned To Sender By Carrier

Tracking Codes

Pendants & Bracelets Shipping Times

Shipping

How To Care For Your Night Sky Jewelry

Canvas Specifications And Quality

About our Digital Card 💌

What are the Print Dimensions?

The Printing Process

Packaging

Paper Quality

Foil and Glow in the Dark prints

About Our Products

Can I Change The Shipping Address After I Have Placed My Order?

Typos And Incorrect Details

I Made a Mistake

The Planets Align - Scale

Where is Planet 9?

The Planets Aligned

What Is The Grid?

Your Star Map - choosing any date in the past or future and how it works!

The Science Behind Our Star Maps

Is the Star Map Accurate?

Accuracy Of Our Maps

Frames

What Frame Should I Get?

Different Framing Options

What is the Quality of the Print?

Ideas For Titles And Quotes

PDF or Digital file

Special Edit Requests, Sentence style, Longer Title, Emojis And Foreign Languages Etc;

Can I Have More Than One Map On A Print?

How to check what I have ordered

Editing My Map Details

Holding Your Order

Adding A Gift Option and Message

Can I Order a Larger Print?

Smaller Sizes

Ordering Multiple Prints

General Help

Refund Policy

Addresses for Return to Sender

Returns

Frequently Asked Questions & General Help

All articles

Categories

Shipping

About Our Products

I Made a Mistake

Accuracy Of Our Maps

Frames

General Help

Returns