All Categories ​>​ ​General Help

General Help

What is the Quality of the Print?

How good is it? The quality of the print was our highest priority. We wanted to create something that would last for years to come and hang proudly on the walls of customers without any fading. We sp…

Updated 1 month ago by Glenn

Ideas For Titles And Quotes

Some Inspiration For The Title or Quote On Your Night Sky. Sometimes it can be difficult to think of ideas for titles or quotes when ordering your Night Sky. Don't worry we have you covered, here are…

Updated 6 months ago by Glenn

PDF or Digital file

For certain countries we cannot ship to, we do offer a Digital file. For countries where digital is the only option you will see that on the create page here: If the country you are ordering for offe…

Updated 6 months ago by Glenn

Special Edit Requests, Sentence style, Longer Title, Emojis And Foreign Languages Etc;

How to make some custom changes to my print. This shouldn't be a problem. We don't do font changes. We have a line limit for the title/quote on the create page to make sure there are no major errors…

Updated 8 months ago by Glenn

Can I Have More Than One Map On A Print?

It's not possible to have more than one map on a print since each map is rendered for one specific date and location. If for instances you want to order a Star Map for a special occasion such as Moth…

Updated 8 months ago by Glenn

How to check what I have ordered

Here are some details on how to review your Night Sky design. Your confirmation email will have a preview file and link you can use to check and/or edit your print. Any editing needs to be done withi…

Updated 8 months ago by Glenn

Editing My Map Details

How can I edit after I have placed my order? We want to make sure you have the opportunity to double check the map details you entered.After you place your order you will receive a confirmation email…

Updated 8 months ago by Glenn

Holding Your Order

HOLD ON !!!!. After you have placed the order you will receive an order confirmation email.In that email you will see a button to hold the order if you need more time to edit it yourself. You can hol…

Updated 8 months ago by Glenn

Adding A Gift Option and Message

Marking An Order As A Gift. If you are sending your order as a gift you will see a box for a gift note as you check out. The only countries where gift notes are not an option is for Australia and New…

Updated 8 months ago by Glenn

Can I Order a Larger Print?

It is possible to get a print with bigger dimensions - here's the details: We now offer several sizes. It all depends on the size you have already ordered. If you contact help@thenightsky.com with th…

Updated 8 months ago by Glenn

Smaller Sizes

Can I order a smaller size?. We offer several sizes. You will see all the size options when creating your star map. You can also find the size options here on the help page of the website: https://he…

Updated 8 months ago by Glenn

Ordering Multiple Prints

How can I put more than one print in one order? Once you have created your first map, you will proceed to your shopping cart. There is a button that will take you back to the create page to add anoth…

Updated 2 years ago by Glenn

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)